Faqs

What is the check-in and check-out time?
Check-in is typically from 14:00 (2 PM), and check-out is until 12:00 (noon). Early check-in or late check-out may be available upon request.

Does the hotel offer airport transfer?
Yes, airport shuttle/transfer can be arranged for an additional fee. Contact the hotel in advance to organize this service.

Is breakfast included in the room rate?
Most room rates include breakfast, but it’s best to check your booking details to confirm.

Does the hotel have free WiFi?
Yes, complimentary high-speed WiFi is available throughout the hotel.

Is there a swimming pool?
Yes, the hotel features an outdoor swimming pool for guests.

Does the hotel have a fitness center or gym?
Yes, there is a fitness center available for guests.

Are pets allowed?
Pets are generally not allowed at this property.

Is parking available?
On-site parking is limited; it’s best to contact the hotel directly for parking arrangements.

Are there non-smoking rooms?
Yes, the hotel offers non-smoking rooms and is a smoke-free property.

Does the hotel have a spa?
Yes, there is a full-service spa offering various treatments and massages.

What languages are spoken by the staff?
Staff speak English and Vietnamese.

Is there an on-site restaurant or bar?
Yes, the hotel has an on-site restaurant and bar.

Can I request an extra bed or crib?
Extra beds and cribs are available upon request and subject to availability.

Is the hotel family-friendly?
Yes, the hotel welcomes families and offers amenities suitable for children.

Does the hotel provide laundry services?
Yes, laundry and dry cleaning services are available for an extra charge.

Is room service available?
Yes, room service is offered during certain hours.

How far is the hotel from Hanoi’s main attractions?
The hotel is in the Old Quarter, within walking distance to Hoan Kiem Lake, Thang Long Water Puppet Theatre, and other major sites.

Can I store my luggage after check-out?
Yes, luggage storage is available for guests.

Are there accessible rooms for guests with disabilities?
Some accessible features are available, but it’s best to confirm with the hotel for specific needs.

What is the cancellation policy?
The cancellation policy varies depending on the rate and booking channel. Always check your booking confirmation for details.